Return Policy

At MyCustomise, each personalised product is created specifically for you using the design or image you provide. Because of this, personalised and custom-made products cannot normally be returned, exchanged or refunded if you change your mind, order the wrong size, choose the wrong colour, or no longer want the item.

Personalised Products

Please carefully check your chosen product, size, colour and uploaded artwork before placing your order.

Once your order has entered production, we may be unable to make changes or cancel it.

We cannot normally accept returns or provide refunds for personalised products due to:

  • Change of mind
  • Incorrect size or colour selected by the customer
  • Errors contained within customer-supplied artwork
  • Poor-quality or low-resolution images supplied by the customer
  • Incorrect positioning, cropping or scaling approved or submitted by the customer

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, incorrectly printed, or you receive a product that does not match your order, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the item and the problem

We will review the issue and, where appropriate, arrange a replacement, refund or another suitable resolution.

Returns

Please contact us before returning any product.

Do not send an item back without contacting MyCustomise first, as personalised products may not be eligible for return and we need to provide the appropriate instructions.

Customer-Supplied Designs

You are responsible for ensuring that any images, artwork, logos or other content you upload are suitable for printing and that you have the necessary rights or permission to use them.

The quality of the finished print depends partly on the quality of the artwork supplied. Low-resolution, blurred or incorrectly sized images may affect the final result.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law. Where goods are faulty, damaged, not as described or otherwise fail to meet applicable legal requirements, you may be entitled to a repair, replacement, price reduction or refund as provided by law.

Contact Us

If you have a problem with your order or have any questions about a return or refund, please contact MyCustomise through the contact details provided on our website.